
Challenging the myths about monthly giving
programs
Many non-profits are reluctant to launch monthly giving programs.
Too often, they fall prey to the mythology that has grown up around
monthly giving. There are at least seven widespread myths.
1. It won’t work with our donor base
A few years ago a large European charity spent a fortune mailing
to their entire list an invitation package with the wrong monthly
donor proposition. It bombed. The organization concluded that its
donors wouldn’t respond to a monthly donor giving program.
But, just two years later after developing the proper proposition
and a good ask, they now make more than 60% of their income from
monthly donors -- and the proportion grows every month.
2. Our donors are too old
I have a large U.S. non-profit client who has 30% of their donor
base that are 65 or older. 29% of its monthly pledges are 65% or
over -- the same proportion.
Seniors are just as likely to pledge as your donors. I have other
clients with seniors as monthly donors in a greater proportion than
that segment in the donor file.
3. Our donors are not committed enough
My experience is that any organization can make a significant amount
of money from this program. And you don’t know until you try
it.
4. We tested and it didn’t work.
This is by far the most irritating myth.
I remember a decade ago at a Canadian Direct Marketing Association
meeting, the manager of major Canadian non-profit stood up and said,
“personalization doesn’t work. We tried it.” I
thought he was one candle short of a chandelier and under questioning
he revealed the details of his so called personalization test. He
simply addressed a donor as Mrs. McDonald versus Dear Friend. Rather
than testing copy variations based on Mrs. MacDonald's giving history.
Yet, he was willing to pontificate publicly about the test. Worse,
he abandoned his donor base to Dear Friend letters for who knows
how long. I tell this story because it’s far too common. People
who do not know how or what to test, believe - based on faulty research
- that something does or doesn’t work. When you test, you've
got to do it properly.
5. It’s too much work
You can contract out the EFT and Credit card work to a service bureau.
You could decide not to offer a cheque option to reduce staff time
and costs. You could get a consultant to develop the strategy and
creative work. Your only extra work will be spending the actual
income.
6. We don’t know how to do it
Re-read the previous paragraph.
7. It’s a small amount of money
I worked with a medium sized Australian non-profit that went from
no monthly donors to 11,512 in 11 years, for an annual value of
$3,492,381. This is in a country of 20 million people. And the program
is still growing rapidly.
Foster Parents Plan of Canada, which is based on monthly donors,
raises close to $34,000,000 annually in a country of 30 million.
The success of your program will be based on many factors: the
product, the offer, the benefits to the donor, the media you use,
your budget and the copy or pitch.
Your program will work if well done, and it will bomb if you do
it badly.
© Harvey McKinnon
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